Fort Collins Auto Repair

5

Highly recommend these guys! They're very upfront and honest. They don't take advantage of young women, who potentially may not know about cars. Steve has incredible patience and will educate you to the best of his ability to make sure you understand everything that's happening with the car and what they're going to do with it. Jesse was my mechanic, and he was SUPER quick, and does great quality work. Everyone was incredibly nice, and friendly. Steve also hooked me up with INCREDIBLE deals and was very empathetic. Car repairs are stressful, and these guys made me feel very comfortable and I knew my car was going to be well taken care of. Thank you guys so much!

5

Great service! Super honest and timely! Has a great texting service to let you know when your car is being worked on and ready. Never had a faster turn around for any work

5

Very nice and professional group of guys.

5

The team at ASR Automotive is extremely professional, helpful and honest. They are transparent with you in terms of your vehicles needs and services they provide. The text message updates throughout the service ensures you that your vehicle is in good hands. Steve provides professional and thoughtful service to each customer. Joey does a thorough job and truly cares about you, your vehicle and your safety. Will absolutely be recommending to friends and family and returning with future car needs!

5

Amazing and fast service. They’re super accommodating and really care about their customers and the service they provide. All of the guys are super friendly and nice, highly recommend taking your vehicle here.

5

My family have been going to ASR for years, and there has never been a bad experience. Steve is professional and a very experienced and honest mechanic. I have never felt like I am being played or milked for my money. My needs have always been met, and my car is as happy as can be!

5

My husband and I have 9 vehicles, between daily driver cars, kids vehicles, trucks, and toy vehicles.. a hummer h3 and the newest..a 77 Ford flatbed. We have been going to asr for the last 5 years and I love working with Steve and Joey. Since everyone else in the family has either been working or going to school full time during the work week, I'm always the one that takes vehicles in. Steve has always been great to work with. I've never felt like he's talking down to me or telling me we need unnecessary work on any of our vehicles just because I'm female. Actually I feel like Steve went above and beyond to help me find parts for the 77 at the best prices. And Joey was amazing with the work he did on it. He went through the truck with me step by step, letting me know what we needed to replace. What he thought was not necessarily worn out, but may be nice to upgrade or just replace, to avoid the need to take the engine apart for it in a year or 2. I have referred friends to asr and will continue to do so.

1

Place quoted 680 bucks to change water pump on an F150. That seemed high to me so I called around. I got a significantly cheaper quote so decided to take the truck else where. I apologized to Steve for deciding to take the truck elsewhere, just trying to be polite. Instead of just saying no problem, he proceeded to say you get what you pay for, which is why I am writing this review. Sometimes you do get what you paid for, which can often be a quality repair for a fair price. Other times, you get what you pay for means handing over 2x the money to a smug a-hole such as the shop manager Steve at ASR. If you wrench on your own stuff from time to time, definitely steer clear of here. Also, I don't know what it is like for women trying to get repairs done, but this place will take you for a ride I am sure. Edit: response to owner's reply: thanks for the reply, despite there being a misunderstanding in the price, your quote was still 230 dollars more than the other shop (we paid 450 out the door for the pump installed at another shop). I know enough about water pumps to know the price difference is not parts and that is a straightforward install so shouldn't cost me 2.5 hrs more in labor. Lastly, the comment Steve made was in person not on the phone so I wouldn't expect you to have heard it.

Wesley, I looked into this. I found your ticket. The $808 was a total price for everything. Including the other services, we performed for you. I guess all I can say is that there is always someone willing to do a job cheaper. We could have shopped around and found a cheaper water pump if the price was all that was important to you. We have no issue doing that for someone wanting to save a buck or two. We tend to use higher quality parts and from vendors that give us a 3yr 36,000-mile warranty. One other thing to keep in mind that auto repair shops are going to vary in price. Any good business is going to price its products and services according to a wide range of expenses, employee costs, and parts costs. We all have different costs of doing business. I guess that we failed to show you the value of our work and doing business with us. We will do better. I am a little confused as to why you said our service advisor is a "smug a-hole"? We record all of our incoming and outgoing phone calls... I listened to all the calls. (I would be willing to share with anyone who cares to listen.) I am sorry but I heard him being very courteous and understanding. In fact, he did say "Yeah no worries, it's no problem I'll let the tech know" he left it at that. I don't really feel we deserved a 1 star for the service we provided for you. We gave you clear and honest communication, we respected your time and got back to you quickly with estimates, and completed the oil change and diagnostics for you when said we would. I guess thanks for the review, not only 5-star reviews are important but the number of reviews is also important. Thank you for adding to our total number of reviews. If there is any way to reconcile our miss understanding please reach out we are there for you if you need us.

- ASR Automotive
5

Great service at a very reasonable rate. Steve makes sure his customers are happy and taken care of.

5

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