Went in for an oil change. He tried to upsell me for other repairs before he even had the key. Dang... psychic mechanics. 2pm oil change today for Barnes. Your guy was not wearing his white bandana until quite awhile after we came in. 2007 Santa Fe.
Laura, Thank you for having a conversation with me today over the phone. I hope that it helped shed some light on us and how we want to be perceived as a business. I just wanted to reiterate that with the best of our knowledge and the information we have available to us. That our recommendation of using a synthetic 5w 20 oil versus a conventional 5w 30 is not an upsell. When doing anything for anyone 3 things have to be true. It has to be good for you, your vehicle, and the business. A cheaper oil may have been a better option for your daughter at the time but not good for the vehicle or our business. We have things put in place to not "sell" people auto repairs. Instead, we focus on giving people enough information to make a buying decision. There is a difference. We do this by taking pictures of any and all recommendations and when possible attaching short animated educational videos to the digital inspection and along with Non-commission service advisors. I know that you would have a good experience if you would have come in with an open mind. Instead of the expectation that you were going to be upsold. Because what your looking for is what you will find. Reality is only a perception. We get to chose how we perceive the world around us and then decide our decisions which determine our Actions. Just know we are here to do the best we can, run a great business, and be a place people can trust and rely on. I am sorry if there was a misunderstanding.
- ASR Automotive