Fort Collins Auto Repair

5

I have been looking for a new mechanic shop and I think I found the one! I was met with professionalism and immediate attention to my 4WD issues. The team at ASR was able to diagnose and repair my truck with great care and excellent service. An all around pleasant experience- yes- at the mechanic shop! I will be back for all my future vehicle issues.

1

Asked for just an oil change and got a $2750 estimate on repairs for my 2003 Suburban with 242000 miles. And, upon getting the car back, within a few miles the brakes failed.

Mr. McBride, Thank you for your review. I believe you have given us a great example as to why we do vehicle inspections on every vehicle that comes into our shop. It sounds like we gave you an excellent and accurate account of the condition of your vehicle. Including the fact that your brakes were in really bad shape. We made you 100% aware of this safety issue before your daughter left. (with pictures as proof) We provide this to add value to the services we provide. I’m sorry you have taken it as a disservice. You had told us that you have done "90% of repair/maintenance work on the car including brakes two years ago". You declined all repairs and stated you would look closer your next opportunity. At ASR we don't use fear to incite uncertainty and doubt to drum up business (as you had stated in the first version of this review before you edited it). We gave you the facts, in certain terms leaving no doubt your vehicle needed repairs. We can give you advice, but can't make you follow it. You spoke to our advisor after the fact and was blaming us for the brakes failing. You stated that you didn't authorize invasive testing of the brake fluid. I would like to take this opportunity to try and clear that up as well. Brake fluid is checked by removing the brake master cylinder's reservoir cap. We use a test strip (a thin piece of paper) slightly dip the strip in the fluid. The strip provides a visual reference for brake fluid copper corrosion levels, a strong indicator that the fluid needs to be replaced. I apologize we had a misunderstanding and I wish you the best. Let us know if we can be of further service and feel free to give us a call and ask for me personally. I can try and help clear up an issues. - James

- ASR Automotive
5

5

ASR are so amazing, they have a family feel and are so understanding and so helpful! My car got fixed and they worked so hard to figure it out! 10/10 recommend to go there!

Thank you for sharing your experience with us, Katelyn! We are so proud to hear of your wonderful experience at our automotive shop, as we strive to be as understanding and helpful as we can! Thanks for coming to us, and we look forward to helping you out with future automotive needs!

- ASR Automotive
5

You guys did a great job. Very friendly, very honest and great work. Thanks so much!!

We appreciate your wonderful feedback, Mark! Thank you for taking the time to leave us your review, and we were more than happy to provide you with friendly and honest automotive service! Thank you for coming in and we are here to help out with future service and repair!

- ASR Automotive
5

Great people—quality mechanics, thorough work, fair prices, and very communicative throughout the process. They take care of your car and you.

5

Excellent service. Got me in for a headlight bulb replacement quickly. Reasonably priced and finished close to promise time even though they were short-handed.

5

We appreciate the 5-stars, Dave! We are proud to know your recent experience at our shop had exceeded your expectations, and we hope to see you back for your future automotive needs!

- ASR Automotive
5

I had a wonderful experience here at ASR Automotive. Mandy was wonderful to talk to and extremely accommodating. They answered all my questions and gave me an in depth look into the health of my vehicle.

Thanks for sharing your experience with us, Caleb! We are so happy to hear that your recent experience was wonderful and that Mandy provided you with excellent and accommodating customer service! We are always sure to be thorough when providing guests with recommendations of work on their vehicles, and glad to know you think so too! Thank you for coming to us for your automotive needs, and we're here for you when service is needed again!

- ASR Automotive
5

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