Fort Collins Auto Repair

5

ASR has always been very thorough and timely with repairs. They are the only shop I trust my vehicles to.

5

Great place and great customer service!! I highly recommend ASR!!

5

I have had very good service and relations with all personnel. They’re very honest and to the point. They will educate you and let you make the decision in the end and not push you into anything you cannot afford. I have a recommend using them

5

If you want a fair and great experience, you want the boys at ASR to work on your car. Steve at the front desk will give you a no non-sense and fair price and explain all the details. Ryan the technician brought me to the back and showed me exactly what parts needed to be fixed and even took time to answer my other questions about my undercarriage. Never once did I feel over charged and they were so great about explaining what needed to be fixed for safety purposes. Stop going to your dealership and give these guys a shot. You won't be disappointed. -Todd R.

2

I can understand why this place has so many high reviews. The people there are very nice and allowed me to keep my car there when I didn't have funds to pay what they were asking($3,000) for the steering not working. Well I got it towed and had a family member look at it who fixed it in five minutes. It was a loose bolt. A loose bolt!! They were going to charge me $3,000 to replace rack and pinion steering pump and tie rod ends when it just needed a freaking bolt tightened!! I really can't believe the mechanics with this much experience missed that and I'm almost afraid they just told me that to get me to pay for unnecessary repairs. I really hate to think that since they were so nice, but I mean come on! A loose bolt for $3,000?!! Two stars for customer service but I am so mad I spent over $200 just to have it towed... twice and was without a car for 2 months just because a bolt came loose and for whatever reason they couldn't just fix it! Either incompetent or crooked, neither one reassuring. As I said however they were nice and other people seem happy with their services. Oh, and they broke my key fob, I now have to climb through the backseat to get to the trunk. Take what you will from this review.

Erin thank you for bringing this to our attention. I wish you would have told us about this. We did try multiple times to reach out and make this right. We haven't been able to reach you. We wanted to compensate you for the towing and your key fob issue. I have spoken with the techs and it was clearly an oversight. I wanted to reassure you that if you had decided to get the repair done. We would have noticed a loose bolt, fixed it and would not have charged you. I do apologize, everyone here knows about this issue and we are working on not letting it happen again. As always we are very easy to work with when it comes to righting our wrongs. We just need the the opportunity to do so. Please give the shop a call or contact me directly (970) 443-3626. I'd like to help. James Owner

- ASR Automotive
5

Fantastic service! An automotive repair shop with no BS! Quick service, lets you know exactly what is wrong and what needs to be done, plus adorable dogs!

4

I felt very comfortable there and that you all are up front about my car.

5

Everyone at ASR, are trustworthy decent people. Thanks from Ian.

5

I am another customer who had a very positive experience with Steve and the staff at ASR. They performed a tune up and inspection of our year 2000 van camper and found that a ball joint was the cause of poor steering. The tune up and ball joint repair were performed promptly, and the van drives much better now. The inspection gives us peace of mind for a long distance outing we are planning.

5

I want to thank you all for such another great experience and great customer satisfaction. I will recommend my family and friends to your shop because I no you will take great care of your customers.

Shermane, thank you for a great review. Referrals are the best compliment you can give us. We will do our best to take care of them!

- ASR Automotive
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